Legal agreement governing the use of luna99 services. Please read carefully before creating an account.
By accessing or using luna99 services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our platform. You must be at least 21 years of age and a resident of Indonesia to create an account.
In these Terms & Conditions, unless the context otherwise requires:
You must be at least 21 years of age to register an account and use luna99 services. We strictly enforce this requirement through mandatory identity verification using Indonesian national identity cards (KTP). Any account found to belong to a person under 21 years of age will be immediately suspended and all funds forfeited.
Our services are intended exclusively for residents of Indonesia. You must be physically located in Indonesia when accessing luna99 services. We reserve the right to verify your location through IP address checking, device location services, and other technical means.
You must have full legal capacity to enter into a binding contract under Indonesian law. You confirm that you are not:
One Account Per Person: You may only register and maintain one account with luna99. Multiple accounts belonging to the same individual will be closed, and any bonuses or winnings may be voided. This restriction exists to prevent bonus abuse and maintain platform integrity.
To create a luna99 account, you must provide accurate, current, and complete information including your full legal name (as it appears on your Indonesian ID card), date of birth, email address, phone number, and residential address. You agree to update this information promptly if it changes.
Before processing your first withdrawal, we require identity verification. You must submit:
Verification typically completes within 24 hours. We may request additional documentation if initial submissions are unclear or if we detect any inconsistencies.
You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You must:
luna99 is not liable for any loss or damage arising from your failure to protect your account credentials. Any activity conducted through your account will be deemed your responsibility unless you can demonstrate unauthorized access that occurred despite your reasonable security precautions.
luna99 accepts deposits through the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, and e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions must be conducted in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000. Deposits are processed instantly and appear in your account balance immediately.
All deposits must originate from a bank account or e-wallet registered in your own name. Third-party payments are strictly prohibited. You confirm that all funds deposited are legally obtained and do not originate from criminal activity, money laundering, or any illegal source. We reserve the right to request proof of income or source of wealth for large deposits or unusual deposit patterns.
Withdrawal requests can be submitted at any time through your account dashboard. Minimum withdrawal amount is Rp 100,000. Withdrawals are processed to the same bank account or e-wallet method used for your most recent deposit, subject to successful KYC verification. Processing times are typically 15 minutes during Indonesian banking hours (Monday to Friday, 9:00 AM to 4:00 PM WIB), and up to 24 hours for requests submitted outside banking hours or on weekends and public holidays.
Before requesting a withdrawal, you must:
No Withdrawal Fees: luna99 does not charge any fees for withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, which are beyond our control. We recommend checking with your financial institution regarding their fee structure.
Bonuses and promotions are offered at luna99's sole discretion and may be modified or withdrawn at any time without prior notice. Unless otherwise specified, bonuses are available to all verified luna99 account holders who meet the specific eligibility criteria for each promotion. Players with multiple accounts, those who have previously abused bonuses, or those engaging in fraudulent activity are not eligible for bonuses.
All bonus funds are subject to wagering requirements before they can be withdrawn. The standard wagering requirement is 30 times the bonus amount unless otherwise stated in the specific promotion terms. For example, a Rp 1,000,000 bonus requires Rp 30,000,000 in total wagers before withdrawal. Wagering requirements must be completed within the validity period specified for each bonus (typically 30 days from activation). Different game types may contribute differently toward wagering requirements:
The following restrictions apply to all bonus offers:
New players are eligible for a 100% first deposit match bonus up to Rp 20,000,000. To claim this bonus, you must deposit at least Rp 100,000 and opt in to the promotion during your first deposit. The bonus is subject to a 30x wagering requirement and must be used within 30 days of activation. See the specific welcome bonus terms for complete details.
All bets placed through luna99 are subject to acceptance. We reserve the right to refuse or limit any bet for any reason, including but not limited to: suspected fraudulent activity, technical errors, unusual betting patterns, or bets that exceed our maximum liability limits. Once a bet is accepted and confirmed in your account history, it constitutes a binding contract between you and luna99 subject to these Terms & Conditions.
For sports betting markets including football (bandar bola), basketball, badminton, and others:
For casino games including slots, live dealer games, and table games:
The following activities are strictly prohibited and may result in account suspension, bet voiding, and funds confiscation:
luna99 is committed to promoting responsible gaming and preventing problem gambling. We provide the following tools to help you maintain control:
These tools can be activated through your account settings or by contacting customer support at [email protected]. If you believe you may have a gambling problem, please seek help immediately. We will provide information about professional support services and will honor all self-exclusion requests without attempting to persuade you to continue playing.
While luna99 strives to maintain 99.9% platform uptime, we do not guarantee uninterrupted access to our services. We are not liable for any loss or damage resulting from temporary service interruptions due to maintenance, technical issues, force majeure events, or circumstances beyond our reasonable control.
luna99 uses third-party payment processors, game providers, and technology partners. We are not responsible for failures, delays, or errors caused by these third parties, including but not limited to delayed deposits, payment processing errors, or game malfunctions originating from the provider's systems.
To the maximum extent permitted by applicable law, luna99's total aggregate liability to you for any claims arising from or related to these Terms & Conditions or your use of our services shall not exceed the total amount deposited into your account during the 90 days immediately preceding the event giving rise to the claim.
If we identify an obvious error in odds, bet settlement, bonus credit, or account balance, we reserve the right to correct the error and adjust your account accordingly. We will notify you of any such correction. You agree that any bets placed on obviously incorrect odds may be voided.
We reserve the right to suspend or terminate your account immediately without prior notice if:
You may close your account at any time by contacting customer support. Before closing your account, you must withdraw all funds (subject to meeting wagering requirements) and forfeit any active bonuses. Once closed, your account cannot be reopened except at luna99's sole discretion.
Accounts with no login activity for 12 consecutive months are considered inactive. We reserve the right to charge a monthly maintenance fee of Rp 50,000 on inactive accounts with a remaining balance. You will be notified 30 days before any fees are applied. To avoid fees, simply log in to your account.
These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable to online gaming operations. Any disputes arising from these terms or your use of luna99 services shall be subject to the exclusive jurisdiction of arbitration as outlined below.
In the event of a dispute between you and luna99:
Our decision in all matters relating to disputes shall be final and binding. By accepting these Terms & Conditions, you waive any right to pursue legal action in civil courts for disputes covered by our internal resolution process.
luna99 reserves the right to modify these Terms & Conditions at any time. We will notify users of material changes via email and/or prominent notice on our website. Continued use of luna99 services after such notification constitutes acceptance of the modified terms. The "Last Updated" date at the top of this document indicates when the most recent changes were made.
For questions regarding these Terms & Conditions or any aspect of luna99 services, please contact us:
By creating an account, depositing funds, or placing bets on luna99, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must cease using our services immediately.
Explore our other policies and resources to learn more about luna99's commitment to security, privacy, and responsible gaming.